Riders

General

• How does a Donkey bike look like?
• Open source licensing
• What is Donkey Republic all about?
• Which phones and op system do I need to have?
• How much does it cost to rent a bike?
• What payment cards do you accept?

See all 10 articles

Renting a bike

• Do I need bike theft insurance?
• How do I rent a bike?
• How do I pay for the bike rental?
• What is the phone number format that I should use?
• When can I rent a bike?
• Can I change my rental details?

See all 13 articles

Picking up the rental bike

• Check your bike before you get going!
• So I rented a bike. Now what?
• How can I switch to another bike?
• How late can I cancel my bike rental ?
• Do I need internet connection to unlock the bike?

Unlocking the rental bike

• How do I unlock the bike?
• I tap the Unlock button but my lock won't open!
• Can I unlock the bikes of other riders in a group rental?

During the rental

• What do I do if I have problems with the bike or the lock?
• How do I lock the bike when I would like to make a stop?
• Can I unlock my bike more than once?
• How do I use a chain lock to secure the bike?
• Can I take the rental bike anywhere I want?
• Can I extend my rental period?

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Returning the rental bike

• How to end a rental without the bike?
• How do I return the bike and end my rental?
• Where do I leave the bike at the end of my rental?
• Can I end a rental without the Internet connection?
• What are bike relocation fees?

Local memberships

• How do I sign up for a membership?
• Do I qualify for a local membership plan?
• How do I change membership plans?
• Are the rental prices the same everywhere?
• How do I cancel my membership? Do I get a refund?
• How do I rent a bike with a local membership?