Riders
Renting a Donkey
- Day Pass - Explained
- How to see drop-off locations before renting a bicycle
- In which cities can I rent an electric bike?
- Reserving a bike in advance
- Can I rent a cargo bike?
- How do I find e-bikes on the map?
During the rental
- How do I charge the e-bike?
- How do I unlock a pedal bike?
- How do I unlock and lock an e-bike?
- Can I take the bike anywhere I want?
- How do I lock and unlock my bike when I would like to make a stop?
- How do I use a chain lock to secure the bike?
Ending the rental
- Ending rental outside of a drop-off location
- How do I return the bike and end my rental?
- How to end a rental without the bike?
- Forgot to end the rental
- Where do I leave the bike at the end of my rental?
- Can I end a rental without an internet connection?
Troubleshooting
- Verification SMS
- Issues adding/changing payment method
- Login issues
- GPS issues
- I can't lock my bike
- I can't unlock my bike
Payments and fees
- Wallet currency
- Pricing
- How do I pay?
- Donkey Wallet
- How much does it cost to rent a bike?
- How do I get an invoice for my rental?
General Information
- Recommended height
- Misplaced bikes
- Student discount
- Contact us by phone
- Can I purchase Donkey Republic gift cards?
- Maximum allowed weight rider