Riders
Renting a Donkey
- Group rentals
- Day Pass - Explained
- How to see drop-off locations before renting a bicycle
- In which cities can I rent an electric bike?
- Reserving a bike in advance
- Can I rent a cargo bike?
During the rental
- Cycling between cities
- How to extend Day Pass
- How do I charge the e-bike?
- How do I unlock a classic bike?
- How do I unlock and lock an e-bike?
- Can I take the bike anywhere I want?
Ending the rental
- Ending rental outside of a drop-off location
- The drop-off location I wanted to use disappeared from the map
- How do I return the bike and end my rental?
- How to end a rental without the bike?
- Forgot to end the rental
- Where do I leave the bike at the end of my rental?
Troubleshooting
- How to switch bikes
- Verification SMS
- Issues adding/changing payment method
- Login issues
- GPS issues
- I can't lock my bike
Payments and fees
- How long does a refund take?
- One-off fee for 1-month memberships
- Wallet currency
- Pricing
- How do I pay?
- Donkey Wallet
General Information
- Electric bike range
- Is it allowed to have more than one person on a bike?
- Student discounts & membership
- Discount code and offers for new riders
- Recommended height
- Misplaced bikes