Riders
Renting a Donkey
- How many bikes can I rent at once?
- Day Pass: Rules & Usage
- Where can I drop off my rental bicycle?
- E-Bike Availability by City
- Can I reserve a bicycle in advance?
- Where can I rent a cargo bike?
During the rental
- How to extend Day Pass
- Can I charge my electric bicycle battery?
- How do I unlock a classic bike?
- How do I unlock and lock an e-bike?
- Can I take the bike outside of the city or operating area?
- Using the Chain Lock
Ending the rental
Troubleshooting
- How to unblock SMS verification codes
- How do I switch to a different bike?
- Verification SMS
- Troubleshooting Payment Method Issues
- How to fix login and sign-in issues
- How to fix inaccurate GPS and location issues
Payments and fees
- How long does a refund take?
- Understanding the Membership One-Off Fee
- Can I use my Donkey Wallet in a different country?
- How to check pricing
- Payment Methods & Billing
- Donkey Wallet
General Information
- Electric bike range
- Student discounts & membership
- Discount code and offers for new riders
- Recommended height
- Can I purchase Donkey Republic gift cards?
- Critical Safety Limits & Accident Risk