Riders

Renting a Donkey

• How do I find e-bikes on the map?
• How do I rent a bike?
• Can I rent multiple bikes at once?
• How do I find the bike I rented?
• Can other riders unlock their own bikes in a group rental?
• Check your bike before you get going!

See all 7 articles

During the rental

• How do I unlock a pedal bike?
• How do I unlock and lock an e-bike?
• Can I take the bike anywhere I want?
• How do I lock and unlock my bike when I would like to make a stop?
• How do I use a chain lock to secure the bike?
• Can I unlock my bike more than once?

Ending the rental

• How do I return the bike and end my rental?
• How to end a rental without the bike?
• Forgot to end the rental
• I locked the bike but the rental is still ongoing
• Where do I leave the bike at the end of my rental?
• Can I end a rental without an internet connection?

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Troubleshooting

• My GPS location is inaccurate
• I can't lock my bike
• I can't unlock my bike
• I have a faulty bike, what do I do?

Payments and fees

• How do I pay?
• Donkey Wallet
• How much does it cost to rent a bike?
• How do I get an invoice for my rental?
• What are lost bike fees?
• What are bike relocation fees?

General Information

• I got a discount code, how do I use it?
• How do I sign up for a membership?
• What if the bike gets stolen during my rental period?
• Do I need theft insurance?
• Do I need an internet connection?
• How do I reset my password?

See all 18 articles