Riders

General

• How does a Donkey bike look like?
• Open source licensing
• What is Donkey Republic all about?
• Which phones and op system do I need to have?
• How much does it cost to rent a bike?
• How do I pay?

See all 8 articles

Renting a bike

• Do I need bike theft insurance?
• How do I rent a bike?
• What is the phone number format that I should use?
• I have a faulty bike, what do I do?
• Can I rent more bikes at once?
• I got a coupon code, how do I use it?

See all 11 articles

Picking up the rental bike

• Check your bike before you get going!
• How late can I cancel my bike rental ?
• Do I need internet connection?

Unlocking the rental bike

• How do I unlock the bike?
• I can't unlock my bike
• Can I unlock the bikes of other riders in a group rental?

During the rental

• What do I do if I have problems with the bike or the lock?
• How do I lock and unlock my bike when I would like to make a stop?
• Can I unlock my bike more than once?
• How do I use a chain lock to secure the bike?
• Can I take the rental bike anywhere I want?
• Can I extend my rental period?

See all 10 articles

Returning the rental bike

• Where do I leave the bike at the end of my rental?
• How to end a rental without the bike?
• How do I return the bike and end my rental?
• Can I end a rental without the Internet connection?
• What are bike relocation fees?

Local memberships

• How do I sign up for a membership?
• How do I cancel my membership?