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  2. Riders

Riders

Renting a Donkey

  • Day Pass - Explained
  • How to see drop-off locations before renting a bicycle
  • In which cities can I rent an electric bike?
  • Reserving a bike in advance
  • Can I rent a cargo bike?
  • How do I find e-bikes on the map?
See all 13 articles

During the rental

  • How do I charge the e-bike?
  • How do I unlock a pedal bike?
  • How do I unlock and lock an e-bike?
  • Can I take the bike anywhere I want?
  • How do I lock and unlock my bike when I would like to make a stop?
  • How do I use a chain lock to secure the bike?
See all 7 articles

Ending the rental

  • Ending rental outside of a drop-off location
  • How do I return the bike and end my rental?
  • How to end a rental without the bike?
  • Forgot to end the rental
  • Where do I leave the bike at the end of my rental?
  • Can I end a rental without an internet connection?
See all 7 articles

Troubleshooting

  • Verification SMS
  • Issues adding/changing payment method
  • Login issues
  • GPS issues
  • I can't lock my bike
  • I can't unlock my bike
See all 7 articles

Payments and fees

  • Wallet currency
  • Pricing
  • How do I pay?
  • Donkey Wallet
  • How much does it cost to rent a bike?
  • How do I get an invoice for my rental?
See all 8 articles

General Information

  • Recommended height
  • Misplaced bikes
  • Student discount
  • Contact us by phone
  • Can I purchase Donkey Republic gift cards?
  • Maximum allowed weight rider
See all 31 articles
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