Riders
General
- What does the bike theft insurance cover?
- What is Donkey Republic all about?
- Does the Donkey Republic app work on my phone?
- How much does it cost to rent a bike?
- What payment cards do you accept?
- How do I get a receipt for my booking?
Renting a bike
- How do I rent a bike?
- How do I pay for the bike rental?
- What is the phone number format that I should use?
- When can I rent a bike?
- Can I change my rental details?
- Can I rent more bikes at once?
Picking up the rental bike
Unlocking the rental bike
Using the rental bike
- What do I do if I have problems with the bike or the lock?
- How do I lock the bike when I would like to make a stop ?
- Can I unlock my bike more than once?
- How do I use a chain lock to secure the bike?
- Can I take the rental bike anywhere I want?
- Can I extend my rental period?
Returning the rental bike
- How do I return the bike and end my rental?
- Why do I need to return the bike and end the rental?
- Where do I leave the bike at the end of my rental?
- What if I can't return the bike to the pick-up location?
- What if I don't have internet connection when I end my rental?
- What is Flex Drop-off?
Local memberships
- How do I sign up for a membership?
- Do I qualify for a local membership plan?
- How do I change membership plans?
- Do I have to buy theft insurance?
- Are the rental prices the same everywhere?
- How do I cancel my membership? Do I get a refund?