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DonkeyRepublic
Riders
Riders
Everything you need to know when renting bikes from Donkey Republic.
General
How do I track a refund?
What is Donkey Republic all about?
Does the Donkey Republic app work on my phone?
How much does it cost to rent a bike?
What credit cards do you accept?
How do I get a receipt for my booking?
See all 9 articles
Booking a bike
How to rent a bike using membership ?
What if I don't add theft insurance to my booking?
Bike theft insurance costs
Surprise your friends with a Donkey Ride !
How do I book a bike?
How do I pay for the bike rental?
See all 13 articles
Picking up the rental bike
How can I switch to another bike?
Now I unlocked the bike, how can I switch bike ?
How do I unlock the bike with the app ?
Wait, I booked the bike on your website, do I need the app too ?
So I booked my bike. Now what?
I logged in the app, but can't see any bikes - why?
See all 8 articles
Unlocking the rental bike
I tap the Unlock button but my lock won't open!
Can one rider unlock the bikes of other riders in the booking?
Using the rental bike
What are the biking rules ?
How is a missing bike case processed?
What do I do if I have problems with the bike or the lock?
How do I lock the bike when I would like to make a stop ?
How do I use a chain lock to secure the bike?
Can I take the rental bike anywhere I want?
See all 10 articles
Returning the rental bike
How do I return bike then end my rental?
Why do I need to return bike then end the rental?
Where do I leave the bike at the end of my rental?
What if I can't bring the bike back to the original hub?
What if I don't have internet connection when I end my rental?
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