Can I reserve a bicycle in advance?

Can I reserve a bicycle in advance?

No, we do not offer long-term reservations (for hours or days). To ensure bikes are available for everyone, our fleet operates primarily on-demand.

Short-Term Reservations (30 Minutes)

In select cities, you can hold a bike for a short window before you arrive:

• Duration: You can reserve a bike for up to 30 minutes.

• Cost: This feature is often available at a discounted rate.

• How to book: If available in your area, a "Reserve" prompt will appear when you select a bike in the app.

Automatic Cancellation (The "No-Show" Rule)

To keep the fleet moving, we use an automatic cancellation policy:

• The 30-Minute Limit: If you do not physically unlock the bike within 30 minutes of starting your reservation, the session is automatically cancelled.

• Fleet Accessibility: This ensures that "no-show" bikes become available for other riders immediately.