Riders
General
- How do I track a refund?
- What is Donkey Republic all about?
- Does the Donkey Republic app work on my phone?
- How much does it cost to rent a bike?
- What credit cards do you accept?
- How do I get a receipt for my booking?
Booking a bike
- How to rent a bike using membership ?
- What if I don't add theft insurance to my booking?
- Bike theft insurance costs
- Surprise your friends with a Donkey Ride !
- How do I book a bike?
- How do I pay for the bike rental?
Picking up the rental bike
- How can I switch to another bike?
- Now I unlocked the bike, how can I switch bike ?
- How do I unlock the bike with the app ?
- Wait, I booked the bike on your website, do I need the app too ?
- So I booked my bike. Now what?
- I logged in the app, but can't see any bikes - why?
Unlocking the rental bike
Using the rental bike
- What are the biking rules ?
- How is a missing bike case processed?
- What do I do if I have problems with the bike or the lock?
- How do I lock the bike when I would like to make a stop ?
- How do I use a chain lock to secure the bike?
- Can I take the rental bike anywhere I want?
Returning the rental bike
Bike Owner
About the Donkey Republic System
- How does the system work?
- Can a partner decide on the rental prices and duration?
- Is it possible to store the bikes somewhere safe during night time?
- Is it possible to rebrand or integrate Donkey Republic's product and service as if they were your own?
- How many bikes should one hub have? And how big should it be?
- When should I use Owner App and when the Admin Platform?
Getting Started
- How do I become Donkey bike owner?
- How and where do I purchase the locks?
- What is the pricing scheme for regular Donkey Bike Owners?
- What is the pricing for Institutional Partners?
- Do I need to create a company in order to become a Donkey bike owner?
- What is expected earnings per bicycle?
The Admin Interface
- What does the different rental statuses mean?
- About the Admin management Platform
- How to setup your own Account on our platform? - PART 1
- How to setup your own Account on our platform? - PART 2
- I forgot my password, what do I do?
- I can’t login on Admins page, what do I do?
The Donkey Owner Application
- The Donkey Owner App
- I am in front of a bike. What can I actually do with the Owner app?
- How do I open or close a lock?
- How to relocate a bike position?
- How do I create a ticket through the Owner app?
- I am considering to buy a phone to operate the locks. What is a good quality-per-price smartphone I could buy?
Operations
- How to read your CSV file.
- Transfer: How to open the CSV files regarding your transfers.
- When will I receive my locks?
- How do I unlock my new Donkey locks?
- Locks are on the bikes, what’s next?
- I just got your bikes delivered, How do I set them up?
Payment and Shipment
- Handling of Direct Marketing Costs
- How is VAT handled on Bike Rentals?
- How much would the shipping cost be?
- How do I get paid?
- How my affiliates are getting paid?
- I need an invoice for the Donkey kit purchase for my accounting, where can I get it?