How long does a refund take?

How long does a refund take?

Most refunds are processed automatically, but the time it takes for funds to appear in your account depends on your bank and payment method.

⏳ Standard Timelines

• Credit/Debit Cards & Digital Wallets: Usually 5–15 working days.

• Wallet Withdrawals: Withdrawing funds from your app wallet typically takes 5–15 business days.

• Maximum Wait Time: Depending on your specific payment provider, it can take up to 30 working days.

💳 Holds vs. Refunds (Important)

If you see a "Pending" charge that hasn't disappeared:

• Authorization Holds: Sometimes we only reserve the money to verify your card. If the rental didn't happen, we don't "charge" you; instead, the bank must "release" the hold.

• Timeline: This can take up to 30 working days depending entirely on your bank’s internal policy.

📧 What if I haven't received it?

If it has been more than 30 working days and the funds are still missing:

1. Contact us at support@donkeyrepublic.com.

2. Required: You must email us from the registered email address associated with your account so we can verify your identity.