What are lost bike fees?

The safety of your rented bike is your liability during (and in some case after the end of your) rental.
A lost bike fee is charged if we cannot find the bike you rented 30 days after it went missing in one of the following cases:

1. Your bike disappeared during your ongoing rental.

2. You did not end the rental correctly in a drop-off location, with connection to the lock, and the lock locked.

If you choose not to add vehicle theft insurance to your rental, you'll have to cover the cost of the vehicle in the event that it gets stolen.
Lost bike fee without theft insurance:
Bike: €180 / 1800DKK / 200 CHF
E-bike: €600 / 6000DKK / 600 CHF
Lost bike fee with theft insurance:
Bike: €30 / 300DKK / 40 CHF
E-bike: €60 / 600DKK / 70 CHF
Read more about bike theft insurance in our Terms & Conditions (Chapter 5), or by clicking here.