Vehicle theft insurance can only be added during the booking process via our mobile app. Once a booking is made, vehicle theft insurance can no longer be added to a booking.
When you add vehicle theft insurance to your rental, you minimize your liability in case a Donkey vehicle disappears during your ongoing rental.
If the vehicle is missing for more than 30 days, we'll charge the following fees from your payment card, in order to compensate the Vehicle Owner (fee with insurance/fee without insurance):
- Bike: €30 / €180
- E-bike: €60 / €600
Note that the insurance doesn't cover damage you inflict on the vehicle, harm to yourself or a 3rd party.
Please note that if you rent a vehicle via a local membership, the vehicle theft insurance is already included in the rental fee.
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