We and our Bike Owner partners will cover for issues with bikes due to wear and tear during normal usage.
However, if the Donkey bikes' frame and wheels are harmed, this is not covered under normal tear and wear and we reserve the rights to charge a damage bike fee to the Riders.
The damages to frame, fork or wheel that trigger a charge to Rider are determined by our Bike Owner partners and us based on the principle that harm caused makes continued use of bicycle impossible by simple repair.
These charges are:
|Bike part||Damage fee|
|Bike Frame||100 EUR|
Bike relocation fees