If you're unable to return the bike to an available drop-off location indicated in the app, you will be charged a relocation fee. Here is a list of the fees:
- EUR20 if you end the rental within 5km of the drop-off location*.
- EUR50 if you end the rental within 50km of the drop-off location*.
- EUR250 if you end the rental more than 50km away from the drop-off location*.
Each rider will at least receive one email alert about this charge.
This fee is also applied if we recover a missing bike. This fee is to cover the vehicle transport and manpower cost needed to move the bike around the city.
*the drop-off location is the same as the pick-up location, or - if you added Flex Drop-off to your rental - an alternative location available for drop-off in the app.