If you're unable to return the bike to an available drop-off location* indicated in the app, you will be charged a 10 EUR relocation fee.
Each rider will at least receive one email alert about this charge.
This fee is also applied if we recover a missing bike. This fee is to cover the vehicle transport and manpower cost needed to move the bike around the city.
*the drop-off location is the same as the place you picked up the bike or one of our drop-off locations marked in the app.