Bike relocation fees

If you're unable to return the bike to an available drop-off location indicated in the app, you will be charged a relocation fee. Here is a list of the fees:

  • EUR20 if you end the rental within 5km of the drop-off location*. 
  • EUR50 if you end the rental within 50km of the drop-off location*. 
  • EUR250 if you end the rental more than 50km away from the drop-off location*.

 Each rider will at least receive one email alert about this charge.

*the drop-off location is the same as the pick-up location, or - if you added Flex Drop-off to your rental - an alternative location available for drop-off in the app. 

 

Related:

What if a bike gets stolen during my rental?

How much does theft insurance cost?

How does a missing bike case processed?

How to report when a bike is missing?

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