How do I lock and unlock my bike when I would like to make a stop?
Follow
- Please obey local parking rules, not doing so might cause your bike to be impounded by the city.
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During your rental period, you can park, lock and unlock your bike (preferably at a bicycle rack), as many times as you wish.
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To lock the bike, please tap the "Lock" button in the app.
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When the app tells you to press the orange handle down, go ahead and press it down with your hand.
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If you are using one of our new Gen 4 bikes, the lock does not have a handle, and it will lock automatically.
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To unlock the bike, please tap the "Unlock" button in the app.
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To check if the lock is locked, it should not be possible to pull it up unless you unlock it via the app.
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If you are encountering issues when unlocking the bike please follow this guide: I can't unlock my bike.
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