I can't unlock my bike

If you have rented one bike:

To unlock the bike you need to tap "Unlock" in the app.
If you try to pull up the lock handle at the same time as you're tapping Unlock, the lock might get stuck.
If the orange handle did not slide up automatically after tapping "Unlock", try to slide up the orange handle manually.
If you get an error message after tapping "Unlock" (e.g. "connection error", "timeout"), it could be that you're not next to the right bike or your phone and the lock don't want to talk to each other.
Try turning off your phones Bluetooth for a few seconds then turn it back on and tap "Unlock" again.
If this doesn't work, turn off your phone, restart it and try again.

If you have rented several bikes:

Sometimes the lock gets confused which phone it has to interact with. Therefore, make sure you always use the same phone on a bike. If the lock failed to connect, please kill the app, turn off Bluetooth and restart the app, only tap "Unlock" using the same phone for the same bike(s).
If you still can't connect, turn off all the phones in the group, only turn on one again and tap "Unlock" again.

If your still can't unlock your bike: