I have a faulty bike, what do I do?

What to do if your bike is faulty

Your options for resolving a mechanical issue depend on whether you have already started your ride.

🛑 Option 1: You have NOT unlocked the bike yet

If you notice a fault (like a flat tire) before your ride begins:

• Switch Immediately: Tap "Switch to another bike" in the app. Select a different bike at your current location and tap "Switch" next to its ID.

• Cancel for a Refund: If no other bikes are available, tap the three dots on the bike card and select "Cancel Rental." You will be automatically refunded (usually within 5-10 business days).

🚲 Option 2: You have ALREADY unlocked the bike

If the fault occurs mid-ride, you must take the bike to a drop-off hub to swap it:

1. Initiate Switch: Tap the three-dot menu on the bike card and select "Switch to another bike." 2. Select Reason: Choose the reason for the switch (this helps our mechanics find the fault).

2. Choose a Hub: The app will show the nearest locations with available bikes. Select "Switch at this location."

3. Exchange: Once you arrive at the hub, tap "Lock and switch." Lock the faulty bike, then select your new bike from the list.
   
   Pro-Tip: Always give the "new" bike a quick 5-second check (brakes, tires, and chain) before you finalize the switch to ensure your next ride is smooth!