How to delete your account

How to delete your account

You can delete your account at any time. This action is permanent and will remove your ride history, payment methods, and personal data.

📲 Option 1: Self-Service (In-App)

The fastest way to close your account is directly through the app:

1. Tap on your Profile/Account icon.

2. Scroll to the bottom and select "Delete Account."

3. Follow the prompts to confirm your decision.

📧 Option 2: Email Request

If you cannot access the app or the "Delete" button is not visible:

• Send an Email: Contact support@donkeyrepublic.com.

• Requirement: You must send this request from the email address associated with your account.

• Reason: This verifies your identity and ensures compliance with GDPR and privacy regulations. You will receive a confirmation email once the process is complete.

⚠️ Why can’t I delete my account?

You will be unable to delete your account if any of the following are active:

• Ongoing Rentals: You must end all active trips first.

• Outstanding Payments: Any unpaid invoices or pending membership fees must be settled.

• Missing Bikes: If a bike you recently used is not yet accounted for or locked at a hub, the account must remain open for liability purposes.

• Pending Penalties: Relocation fees or fines must be paid in full.