How do I end a rental when I’m not with the bike?

How do I end a rental when I’m not with the bike?

If you realized you forgot to end your trip after walking away, you can manually terminate the rental through the app.

📲 Steps for Remote Return

1. Distance Requirement: Ensure you are at least 30 meters away from the bike.

2. Request End: Tap "End Rental" in the app.

3. Connection Attempt: The app will try to search for the bike via Bluetooth. When the connection fails, it will ask: "Are you with the bike?"

4. Confirm Absence: Select "No."

5. Pinpoint Location: Use the map to mark the exact location where you left the bike.

6. Finalize: Confirm the details to end the session.

⚠️ Liability & Risks

• Ongoing Responsibility: Your liability for the bike's safety does not end until we can confirm the bike is safe.

• Potential Fees: If the bike was not left at an official drop-off location, you may still be subject to relocation fees or fines.

• The Safest Option: If you are unsure if the bike was locked properly, we strongly recommend returning to the bike to end the rental while physically present.