How do I end a rental when I’m not with the bike?
If you realized you forgot to end your trip after walking away, you can manually terminate the rental through the app.
📲 Steps for Remote Return
Distance Requirement: Ensure you are at least 30 meters away from the bike.
Request End: Tap "End Rental" in the app.
Connection Attempt: The app will try to search for the bike via Bluetooth. When the connection fails, it will ask: "Are you with the bike?"
Confirm Absence: Select "No."
Pinpoint Location: Use the map to mark the exact location where you left the bike.
Finalize: Confirm the details to end the session.
⚠️ Liability & Risks
Ongoing Responsibility: Your liability for the bike's safety does not end until we can confirm the bike is safe.
Potential Fees: If the bike was not left at an official drop-off location, you may still be subject to relocation fees or fines.
The Safest Option: If you are unsure if the bike was locked properly, we strongly recommend returning to the bike to end the rental while physically present.
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