Can I end my rental without an internet connection?

Can I end my rental without an internet connection?

No, an active internet connection is required to end a rental. The app must communicate with our servers to timestamp your trip and process the final billing.

📶 What to do if you have no service:

If you are at a drop-off location but cannot connect to the internet, follow these steps:

1. Lock the bike manually: Ensure the bike is physically secured at the hub.

2. Move to a better signal: Walk until you find a stable Wi-Fi or cellular connection.

3. Use the "Remote End" feature: Once your internet is restored, you can use the "End rental without the bike" process in the app.

⚠️ Important Considerations

• Billing Duration: Your rental remains active until the "End Rental" process is successfully completed in the app.

• Non-Refundable Time: We cannot refund the extra minutes accrued while you were searching for an internet connection.