What happens if I end my rental outside a drop-off location?
Ending a rental outside a designated drop-off location may result in relocation fees or fines.
Additionally, the app provides warnings if you attempt to end a rental outside a valid drop-off zone. Dismissing these warnings confirms your acceptance of the risk of a penalty.
💰 Fees and Penalties
The "Double-Rent" Penalty: Even if you end a rental outside a drop-off point and then rent the same bike again later, the initial penalty for the incorrect drop-off still applies.
Prohibited Areas: In some cities (like Amsterdam), local regulations may prevent you from re-renting a bike that has been left in a misplaced location.
Relocation Fees: Relocation fees are non-refundable even if the bike is later moved to a valid location.
💡 How to Avoid Extra Charges
Check the App: The app will always show you the nearest drop-off location and warn you if your current spot will trigger a fee.
Keep it Rented: If you plan to use the bike again soon, do not end the rental. Simply lock the bike your session.
End at a Hub: To avoid all fees, only select "End Rental" when the bike is parked at an official drop-off location. Ride with Care: Misplaced bikes block sidewalks and create accessibility issues for local residents. Please help us keep your city tidy by parking in designated hubs!
Plan Ahead: Before starting your ride, identify nearby drop-off zones to avoid last-minute issues.
Ensure the Rental is Fully Ended: Always complete the end rental process in the app at an approved drop-off location. If the process is incomplete, the ride remains active, and additional charges may accrue.