What happens if I end my rental outside a drop-off location?
Ending a rental outside a designated drop-off location may result in relocation fees or fines.
The penalty amount may vary depending on the distance from the nearest drop-off location, as determined by GPS-based detection.
Additionally, the app provides warnings if you attempt to end a rental outside a valid drop-off zone. Dismissing these warnings finalizes the penalty, making it non-refundable, and confirms your acceptance of the risk. The app also removes full or unavailable drop-off hubs from the map, guiding you to alternative locations and preventing overcrowding.
💰 Fees and Penalties
Relocation fees are automatically assessed based on GPS detection when a bike is left outside a designated drop-off zone.
The "Double-Rent" Penalty: Even if you end a rental outside a drop-off point and then rent the same bike again later, the initial penalty for the incorrect drop-off still applies.
Prohibited Areas: In some cities (like Amsterdam), local regulations may prevent you from re-renting a bike that has been left in a misplaced location. Even if the bike is visible and accessible, the app will block re-renting to encourage proper returns.
Relocation Fees: Relocation fees are non-refundable even if the bike is later moved to a valid location. The system calculates fees based on the location where the rental was officially ended on each individual rental.
Variable Penalty Amounts: The relocation penalty may vary depending on the distance from the nearest drop-off location.
Terms & Conditions Reference: Fees scale with distance, and users are encouraged to consult the penalties section in the Terms & Conditions for detailed tiers
💡 How to Avoid Extra Charges
Check the App: The app will always show you the nearest drop-off location and warn you if your current spot will trigger a fee.
Keep it Rented: If you plan to use the bike again soon, do not end the rental. Simply lock the bike your session.
End at a Hub: To avoid all fees, only select "End Rental" when the bike is parked at an official drop-off location. Ride with Care: Misplaced bikes block sidewalks and create accessibility issues for local residents. Please help us keep your city tidy by parking in designated hubs!
Plan Ahead: Before starting your ride, identify nearby drop-off zones to avoid last-minute issues.
Ensure the Rental is Fully Ended: Always complete the end rental process in the app at an approved drop-off location. If the process is incomplete, the ride remains active, and additional charges may accrue.
Handle Full Drop-off Hubs: If your intended drop-off hub is full or unavailable, use the app to locate the nearest alternative hub and keep the rental active while riding to the next hub. Avoid ending the ride outside a valid hub to prevent penalty fees.
Report Defective Bikes Immediately: If you encounter a defective bike during your rental, report the issue in the app and contact support. Provide details about the problem and the bike's location to avoid penalties.