Can I pause my ride?

Want to pop into a shop or visit a museum during your trip? Here is everything you need to know about locking your bike mid-ride and how it affects your costs.
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The short answer is no, rides cannot be paused.

While you can absolutely lock your bike to keep it secure while you step away, your time keeps running. This means:

The only way to stop the timer and end your billing is to successfully end your rental inside a designated drop-off location.
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⚠️ Important Note: We strongly advise against ending your rental outside of a designated drop-off location. Doing so will trigger an out-of-zone penalty fee—even if you later re-rent the same bike and return it to a proper station.
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I locked the bike to run an errand, but my app still shows the timer running. Is something wrong?
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No, this is completely normal! Because rides cannot be paused, the app will continue to show your active session and timer until you officially click End Ride at a valid drop-off location.
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I accidentally ended my ride outside a drop-off zone. Can I fix it by bringing the bike back?
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Once a ride is ended outside a designated zone, the penalty is automatically applied by the system. Re-renting the bike to bring it back will start a brand-new rental and will not remove the previous penalty. To avoid this, always make sure you are at an official station before ending your ride.
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What should I do if I am at a drop-off location but the app won't let me end the ride?
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The easiest thing to do is to check the app and head to one of the nearby alternative drop-off locations it suggests. Even if you are physically at a drop-off, that specific location might be completely full and temporarily unavailable for returns. Please listen to the app's guidance, as dismissing these in-app warnings and leaving the bike there anyway will result in an penalty fee.