How do I end my rental?
Ending your rental correctly ensures you aren't overcharged. Follow these steps to ensure the rental is ended successfully.
Not ending the rental successfully can lead to extra charges.
✅ Step-by-Step Return Process
Initiate Return: Tap "Return" in the app. The map will show your current location and highlight the nearest available drop-off points. You may choose any visible hub.
Arrive at the Hub: Move the bike into the designated drop-off zone. The "End Rental" button will turn green once the app confirms you are in the correct GPS location.
Lock the Bike: Tap the "Lock" button in the app to lock the bike. Once the bike is locked, tap the green "End Rental" button and follow the specific locking instructions for your bike model.
Confirm Completion: Stay on the screen until you see your digital receipt.
⚠️ Critical Note
Do not close the app until the receipt appears. Exiting the app prematurely may prevent the system from registering the end of your trip, causing the timer (and charges) to continue. Your rental has not ended until your receive your receipt on screen and/or by e-mail.
Common Issues When Ending a Rental
Failure to Complete the In-App Process
Physically locking the bike is not enough. If the "End Rental" process in the app is not fully completed, the rental remains active, and charges continue to accrue. Always wait for the app to confirm the rental has ended.
Location-Specific Restrictions
Rentals must be ended within the bike’s designated drop-off or operating area. For example, a bike assigned to Copenhagen cannot be returned in Roskilde.
Related:
What happens if I leave the bike at a station but don’t end the rental?
If the bike remains parked and unused for several hours, the system may automatically end the rental to free the bike for other users. Extra charges may apply.