How to reset your password
If you are having trouble logging in, the recovery process depends on how you originally created your account.
📧 Standard Email Accounts
If you signed up using your email address and a unique password:
Request Reset: Go to the Password Reset Page and enter the email address used for your rentals.
Check your Inbox: You will receive an email with instructions within a few minutes.
Check Spam: If you don't see it, check your Junk/Spam folder.
🔗 Social Logins (Apple ID, Google, or Facebook)
If you created your account using a third-party service:
Apple ID:
Changing Email or Password: If your account was created via “Sign in with Apple,” you cannot change your email or password directly in Donkey Republic. Instead, update your Apple ID email or password in your Apple ID settings.
Using a Different Device: If you need to log in on a device with a different Apple ID, switch the device’s Apple ID in the settings, then use “Sign in with Apple” in the app. Ensure the app is updated and check your network connection if issues arise.
Google:
Login Limitations: If your account was created with Google (Google SSO), you must continue logging in via the “Continue with Google” button. Switching to a standard email/password login is not supported.
Changing Email or Password: Update your email or password in your Google account settings, as these changes cannot be made directly in Donkey Republic.
🛠️ Troubleshooting Login Issues
If you still can’t get in:
Update the App: Ensure you are running the latest version from the App Store or Google Play.
Network Check: Turn off Wi-Fi and use Mobile Data to ensure a stable connection to our authentication servers.
VPNs: Disable any active VPNs, as they can sometimes block secure login requests.