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How can I troubleshoot 403 errors in the Donkey Republic app?

🚫 How to fix 403 errors in the Donkey Republic app

A 403 error can show up when you create an account, verify your phone number or use the app. It usually means there's a problem with your network, verification or app permissions. Below are the most common causes and how to fix them.
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šŸ” Common causes

  • Network issues: your network blocks secure ports, or your IP address has been flagged.

  • Verification problems: something went wrong with phone number verification, or ReCaptcha failed.

  • Permission settings: the app is missing a permission it needs, such as Bluetooth.

šŸ› ļø Try these steps first

  1. Switch your network connection

  • Use mobile data instead of Wi-Fi or a hotspot. Some networks block secure ports.

  • Turn off any VPN. Masked IP addresses may be blocked.

  1. Update the app

  • Make sure you have the latest version of the Donkey Republic app. If you're not sure, delete the app and reinstall it from your app store.

  1. Check your permissions

  • Turn on Bluetooth on your phone and make sure the app has Bluetooth permission.

  • On iOS, the app asks for permissions again after you reinstall it.

šŸ‘¤ Error when creating an account

  • Turn off Wi-Fi and use mobile data while you register.

  • Still seeing the error? Create the account on another device, then sign in on your phone with your new details.

šŸ“± Error during phone verification

  • Make sure the phone number you enter can receive SMS. Data-only eSIMs that don't support SMS can't be used.

  • If you get a 403 error while verifying:

  • Turn off your VPN and switch between Wi-Fi and mobile data.

āœ‰ļø Didn't receive a verification code?

  • Check that your phone number has been added to your account correctly.

  • Finish onboarding by choosing a payment method in the app.

šŸ”‘ Password or registration issues

  • If you signed up with Apple or Google, use Sign in with Apple or Sign in with Google.

  • If you registered with email, make sure you're using the right email address. Reset your password if you need to.

šŸ’” Good to know

  • Avoid making lots of verification attempts in a short time. This can lead to a temporary block.

  • If the problem continues, contact support and we'll help you further.

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