What Should I Do If My Rented Donkey Republic Bike Is Stolen?
If your rented Donkey Republic bike is stolen, follow these steps to ensure the issue is handled promptly and effectively:
Reporting a Stolen Bike
Report the Theft Immediately: Use the Donkey Republic app or contact support to report the bike as stolen. This ensures the rental is ended, and recovery efforts can begin.
Provide Details: Confirm which bike was taken and any relevant details to assist the recovery process. You can also consult the Lost Bike FAQ in the help center for additional guidance.
Fees for Lost Bikes
If the bike is not recovered within 30 days of being reported stolen, a lost-bike fee of up to €4000 will apply. However, no fee is charged if the bike is found within this period.
Refund Policies and Conditions
Rental Charges: You are not responsible for ongoing rental fees once the theft is reported. Refunds for rental charges may be issued after review, and the amount will depend on the timing of your report. Reporting the theft promptly minimizes charges.
Refund Timeline: If a refund is approved, it will be processed within 5–10 business days and returned to your original payment method.
Active Rental Periods: Refunds are not issued for rental charges corresponding to the time the bike was actively rented before the theft was reported.
Post-Reporting Process
Once the theft is reported, the bike will be placed under review, and no lost-bike fee will be charged immediately. If the bike is recovered, no fee will apply.
Continuing to Use Donkey Republic
You can continue to use Donkey Republic and rent other bikes while the stolen bike case is being handled.
By following these steps and reporting the theft promptly, you can minimize charges and ensure the issue is resolved efficiently.