Policies for Theft Insurance on Donkey Republic Rentals
Theft insurance is an optional feature available for Donkey Republic bike rentals. Below, we outline the key policies and procedures related to theft insurance, including how to add or remove it, its refundability, pre-selection, and transferability.
Overview of Theft Insurance Policies
Theft insurance is optional and must be actively selected during the booking process. It is turned off by default unless previously enabled.
Once activated, theft insurance is non-refundable and cannot be removed after the rental begins.
Adding or Removing Theft Insurance
Theft insurance can only be added or removed during the booking process, before confirming and starting the rental.
To deselect theft insurance, go to the rental confirmation screen, tap “Change,” and untick the theft insurance option before confirming the rental.
Refundability of Theft Insurance
Theft insurance charges are non-refundable once the rental begins, as the service is considered used.
If you do not want theft insurance, ensure it is toggled off during the booking process.
Pre-selection and Management of Insurance Preferences
The app remembers your previous booking preferences. If theft insurance was selected on a past rental, it will be pre-selected for future rentals.
To avoid automatic selection, manually deselect theft insurance during the booking process.
Transferability of Theft Insurance Across Rentals
Theft insurance does not transfer between rental sessions. If you end a rental and start a new one, even under the same Day Pass, you must add and pay for theft insurance again for the new session.
Memberships include theft insurance for all rides without requiring it to be added each time.
By understanding these policies, you can better manage your theft insurance preferences and avoid unexpected charges.