How to Withdraw Funds from Your Donkey Republic Wallet
If you wish to withdraw funds from your Donkey Republic wallet, follow the steps and guidelines below to ensure a smooth process.
Conditions for Withdrawal
To withdraw funds, the following conditions must be met:
No Active Rentals: Withdrawals are blocked during active bike rentals. You must end your rental at a designated drop-off location before initiating a withdrawal.
No Outstanding Payments: If there are any unpaid charges on your account, you must settle them before withdrawing funds.
Step-by-Step Guide to Withdraw Funds
Open the Donkey Republic app and navigate to your Wallet.
Scroll to the bottom of the Wallet page and tap the "Withdraw" button.
Confirm the withdrawal request. The funds will be returned to the original payment method you used to top up your wallet.
Important Notes
Refund Processing: Refunds are typically processed within several business days. Some banks may adjust the original transaction instead of creating a new one.
Non-Refundable Credits: Bonus credits provided by Donkey Republic are non-refundable. Only the balance you personally added to your wallet can be withdrawn.
Minimum Balance Requirement: A minimum wallet balance may be required to start a new rental. Ensure you leave enough funds if you plan to rent again.
By following these steps and guidelines, you can easily withdraw your wallet balance when needed. If you encounter any issues, ensure all conditions are met or contact Donkey Republic support for assistance.