đ˛ How do I cancel my rental?
You can cancel your rental yourself and get a refund, as long as the Cancel rental button is visible after tapping the 3 dots on the screen.
â
â When can I cancel?
Before unlocking: You can cancel in the app at any time before the first unlock.
After unlocking: Once the bike has been unlocked, the Cancel option is no longer available. To stop your rental, you need to end your rental at a designated drop-off location.
â ď¸ Can't see the Cancel rental button?
If the Cancel rental button isn't visible, take a look at our article How do I end my rental?
â
đ Is your bike not unlocking?
Make sure the name of the bike shown in the app matches the name of the bike standing in front of you.
â
đ° How do refunds work?
Automatic: Your refund starts automatically as soon as you cancel.
Timeline: The money usually returns to your account within 5â10 working days.
Original payment method: Refunds go back to the original payment method used for the transaction. Make sure that account or card is still active to avoid delays.
Bank processing times: Banks and payment providers process refunds at different speeds, which can affect how quickly your refund appears.
Please note: Reservation fees are non-refundable.
đŚ Refund not showing up yet?
If your refund hasn't appeared after 10 working days, check your bank statement or contact your bank for clarification.
â
