If you’re unable to see available bikes in the Donkey Republic app that are physically there, several factors could be causing this issue. Below, we outline the common reasons and provide troubleshooting steps to help you resolve the problem.

Some cities do not allow misplaced bikes to be rented. If a bike is parked outside an official drop-off zone, it is marked as misplaced and hidden from the app map in some cities. These bikes cannot be rented until they are returned to an official hub by our staff.

Bikes reported for maintenance will not appear as available in the app. These bikes can only be rented again after they are serviced and reactivated.

Entire bike locations or individual bikes may be temporarily disabled due to technical issues, maintenance, or other operational reasons. These will not appear in the app until the issue is resolved.
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If you suspect the issue is related to the app or your device, try zooming out on the map. If you see other bikes available, everything is ok and one of the above reasons applies.
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If there are no bikes at all, please contact us through the app so we can help you out!
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