When using Donkey Republic, you may notice charges or holds on your account. These are typically related to temporary authorization holds, penalties for improper usage, or charges incurred after free time or passes expire. Below, we explain these scenarios in detail to help you understand and manage your account.

At the start of every bike rental, Donkey Republic may place a temporary authorization hold on your payment method. This hold, is a security measure to ensure the safety of the community. It is not an actual charge and will be released once the rental ends successfully. The time it takes for the funds to reappear in your account depends on your bank. If you have a free membership, such as a student plan, this hold does not affect your ability to use the bikes without additional rental charges.

Unexpected charges may occur if you end a rental outside a designated drop-off zone. These penalties are applied automatically by the system to encourage proper usage and ensure bikes are available for other users. To avoid such charges, always check the app for approved drop-off locations before ending your ride.

If you have membership time, a pass or a free ride, any usage beyond the allotted period will switch to the Just Ride rate. Charges incurred after the free period ends are standard and cannot be refunded or removed. Additionally, free rides or discount codes are applied to future eligible rentals and cannot retroactively remove charges from past rides.

To avoid unexpected charges:

If you believe a charge was applied in error, contact Donkey Republic support through the app for assistance.

By understanding these policies, you can better manage your rentals and avoid unexpected charges.