How to cancel your membership
You can cancel your membership at any time through the app. There are no long-term contracts; however, the cancellation takes effect at the end of your current billing cycle.
📲 Steps to Cancel
Open Membership Settings: Tap on the Account icon in the app and select "Current membership."
Request Cancellation: Tap the "Cancel" button on your active membership card.
Confirm: A message will appear confirming that your membership remains active until the end of the current period. Tap "Proceed."
Verify Expiration: Once confirmed, your membership card will show the exact date and time your access expires.
🗓️ What happens next?
Continued Access: You can continue to use all membership benefits (like included minutes or discounted rates) until the expiration date shown.
Final Billing: You will not be charged again after the current period ends.
Reactivation: If you change your mind, you can usually "Undo" the cancellation or re-subscribe at any time before the expiration date.
No Refunds for Cancellations: Refunds or partial refunds are not provided for canceled memberships, regardless of whether the membership has been used or not.
Auto-Renewal Responsibility: It is the user’s responsibility to cancel the membership before the next billing cycle to avoid auto-renewal. By tapping "Rent now," you agree to the Terms & Conditions, which include recurring monthly billing. Renewal charges are valid and non-refundable if the membership was not canceled in time.
Outstanding Charges: Canceling your membership stops future renewals but does not waive any existing outstanding charges. Any unpaid amounts remain due and must be settled.
Free Trial & Plan Transition: During the trial period, memberships operate on a monthly basis, and no charges are applied. After the trial ends, you can switch to a yearly membership by signing up for the annual plan. To avoid transitioning to a monthly membership, cancel the trial at its end and then enroll in the yearly plan.
Legacy Plans: Sometimes older membership plans discontinue. This change may also occur if your membership was tied to an employer or public transport partner and eligibility rules have been updated. Please contact your employer or public transport company if you feel you think a mistake was made or simply start one of the membership we currently have available.
