How to get an invoice
Depending on whether you need a receipt for a single trip or a recurring membership, the process is slightly different.
🚲 For Single Rides & Day Passes (Self-Service)
You can download invoices for completed trips directly from the app:
Open Profile: Tap the Account Icon in the top right corner.
View History: Select "Ride History" to see your past journeys.
Select Trip: Tap on the specific trip you need an invoice for.
Download: Tap "See details" next to the rental costs, then select the option to download your invoice.
💳 For Memberships (Support Request)
Membership invoices are not currently available for direct download. To receive one:
Contact Support: Email us from your registered email address.
Provide Details: To speed up the process, please include:
The name of your subscription (e.g., "Commuter Monthly").
The billing month(s) you need the invoice for.
🔄 Company Names & VAT/TVA Constraints
To keep your account secure and process payments as quickly as possible, our billing system is fully automated. Because of this automated design, please keep the following system limits in mind:
Standard Account Limitations: We cannot manually add company names, VAT numbers, or TVA numbers to standard rider accounts.
Automated Receipts: All invoices are automatically generated using only the personal details registered to your standard account profile at the exact time of your trip.