How to get an invoice
Depending on whether you need a receipt for a single trip or a recurring membership, the process is slightly different.
🚲 How to Download Invoices for Single Rides & Day Passes
You can easily download receipts for completed trips directly through the app at any time:
Open Profile: Tap the Account Icon 👤 in the top right corner of your app.
View History: Select Ride History to browse your past journeys.
Select Trip: Tap on the specific trip you need an invoice for.
Purchased a pass? The pass invoice will be attached directly to the specific trip on which you bought it, r visible separately if you bought a stand-alone pass.
Download: Tap See details next to the rental costs, then select the option to download your invoice.
⏱️ Good to know: It might take several minutes after completing a trip or pass purchase for your invoice to finish generating in the app.
💳 For Memberships (Support Request)
Membership invoices are not currently available for direct download. To receive one:
Contact Support through the app
Provide Details: To speed up the process, please include:
The name of your subscription (e.g., "Commuter Monthly").
The billing month(s) you need the invoice for.
🔄 Company Names & VAT/TVA Constraints
To keep your account secure and process payments as quickly as possible, our billing system is fully automated. Because of this automated design, please keep the following system limits in mind:
Standard Account Limitations: We cannot manually add company names, VAT numbers, or TVA numbers to standard rider accounts.
Automated Receipts: All invoices are automatically generated using only the personal details registered to your standard account profile at the exact time of your trip.