Did you lock the bike at the drop-off location, got yourself comfortable on the train and suddenly realised you forgot to end the rental? No worries - we got you covered!
To end a rental without the bike please go to your rentals. Click on the bike you would like to return. At the bootom of the screen choose Return and End rental. The app will try to connect to the lock and indicate a connection error. In the new window select End without bike. You can finish the rental in either a drop-off location or you can place the pin manually to exactly indicate the location of the bike. Should the bike be not in an available Donkey Republic drop-off location you will be charged a 10 EUR relocation fee.
Please always make sure that the bike is locked.