During your rental period, you can park, lock and unlock your bike preferably at a bike rack, as many times as you want. That bike can only be used by you and won't be assigned to anyone else during your on-going rental. You do not need to park it at one our pick-up locations.
To lock the bike, please press the Lock button in the app.
When the app tells you to press the orange knob down, go ahead and press the knob with your hand.
If you could not press it down, please disable Bluetooth and close the app completely. Then press the orange knob down with your hand.
To check if the lock is secured, once the lock is locked, it should not let you pull it up unless you unlock it via the app.
On some locks, you should hear a beeping sound when it is locking after you press the knob down. Simply push the orange knob (on the lock) down to the other end of the lock. When you push the orange you should hear a beeping sound when it is locking. Wait until the sound stops and try to pull the orange knob up.