During your rental period, you can park, lock and unlock your bike, preferably at a bike rack, as many times as you wish. That bike can only be used by you and it won't be assigned to anyone else during your ongoing rental. You do not need to park it at one of our pick-up locations.
To lock the bike, please press the Lock button in the app.
When the app tells you to press the orange handle down, go ahead and press it down with your hand.
If you could not press it down, please disable Bluetooth and close the app completely. Then press the orange handle down with your hand.
To check if the lock is locked, it should not be possible to pull it up unless you unlock it via the app.
If you are encountering issues when unlocking the bike please follow this guide: I can't unlock my bike.