How do I unlock the bike with the app ?

We built a smart lock and put it on a bike. It connects to the app via Bluetooth. Once you rented your bike, use the app to unlock it. 
Check out the animation below!

  1. Go to the Rentals page in the app and tap on the bike you want to unlock.
  2. Use the map in the app to find the bike at the pick-up location. Each bike should have a panel (it is in orange and with our logo) attached to the handlebar (aka the steering bar). On it, the bike name is printed in a white area. This bike name on the panel should match the bike name shown in the app.
  3. Once you know you're next to the right bike, tap the Unlock button in the app. 
  4. Please notice the lock (a bike ring lock) is on the rear wheel, beneath the saddle.
  5. If the lock doesn't automatically open after you unlocked it in the app, pull up the orange knob.
  6. Saddle up and start exploring!

Only you can unlock the bike by connecting your phone to the electronic lock. We can't unlock it for you remote.

Get the app here.

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