About Donkey Republic:
Donkey Republic offers an electronic ring lock that communicates with smartphones (iOS and Android) via Bluetooth (Bluetooth Low Energy, BLE).
Our system works in a way where each lock is attached to a bike and each bike belong to an account (usually a city or campus). Hubs are geo-locations registered with coordinates in our system. The Donkey bike owners choose create hubs (geo-fenced rental locations) and place bikes there. Other than the smart locks, there is no extra hardware needed to set up a Hub.
Once the Donkey bikes are activated and placed at their initial Hub, the bicycles become publicly available 24/7 for anyone to book and ride. For the whole rental duration riders can park and lock anywhere they like, and when ending their rental, the riders must bring the Donkey bike back to one of the drop-off locations, which are marked in the app.
Donkey Republic's model is hub-centric, meaning a rental has to start and end in a hub.
We do recommend to have between 5 to 10 bikes depending on the location and the potential number of users in such area. Unless it makes good sense, try to avoid too large hubs (over 10 bikes) as they could be problematic especially if located on public ground.
In our system, the standard area covered by one Hub is a circle with a 10/15 meters radius from the pin dropped on the map. The radius can be increased or decreased a little depending on the need.
Each rental on a public system allows riders to drop their bike at the same hub or at a different hub. The hubs are shown in the Rider app.
Returning bike and ending rental:
To end rental, a rider needs to return to the bike to a hub, lock the bike and press "End Rental" button in the App. The app then connects to the lock, registers the lock is lock, the location and sends the confirmation to our server.
We understand your may have a desire to access rider information for marketing purposes, but strict EU regulation on data privacy and protection does not make it possible for us to share any information that riders provide.
Bikes have to be available 24/7:
One of the pillars of our service is the possibility for customers to reserve, pick up, use and drop off bikes at any time. We do understand your concern, but storing the bikes in covered non-accessible places for the night is something that goes against our concept.