It depends on different factors, f.e. if you are working alone or with a partner, if you do it part time or full time, and on the size of the fleet of course. Higher or lower utilization of the bikes has also to be taken into consideration.
From our experience, we know that one person working full-time on the project can maintain up to 200 bikes. For higher number of bikes there are economies of scale so that for 1000 bikes, not more than 4 full-time mechanics should do the job.
We recommend visiting hubs 2 times a week, before the weekend starts and after the weekend for the system usually has the highest traffic from Friday morning to Sunday evening. Therefore, best practice is to make sure bikes are in place and ready to face the weekend and then check them after that.
The goal is to ensure quality of the bikes and happier customers.
This is the Rental bike check for the riders:
1. TIRES & WHEELS
Do a quick check of the tires’ pressure by mounting and trying to push as much of your weight as possible on the bike. In this way you’ll see how much the tire bulges out sideways under your weight. You can also roll your bike slowly over a curb and see how much it deforms. If you feel it’s not solid enough, keep in mind to stop by the next bike shop you encounter and do a proper check – it should be free. If it has a completely flat tire, use the Donkey app to switch bikes or call the Donkey Republic support line. Don’t forget to also check that the wheels are securely fastened and don’t wobble.
As obvious as it sounds, the bike must have at least one functioning brake (in some countries it’s mandatory to have two!). To check if a brake works, press on the brake lever to make sure it’s not too soft while also looking at the brake pads to check if they press on the tire properly. The bike may also have a back pedal brake, which can be easily tested by pulling back the pedal and trying to push the bike.
Mount the bike to check if the saddle is positioned at the right height for you to pedal comfortably and be able to easily reach the ground with your foot. Adjust the saddle if needed and make sure it stays fastened.
Make sure the chain is positioned correctly on the crankset (front) and the cogset (back), and it’s not too loose or rusty. You can also lift the back wheel and push the pedal with your hand to make sure the chain stays on the crank.
The bike must have reflectors, generally on the frame (white reflector in the front, red one in the back), between the spokes or as a stripe on the inside of the tire, and on the pedals.
Make sure you have lights mounted on the bike (white one in the front, red one in the back). Between sunset and sunrise you must use them – they either light up automatically or switch them on.
Lift the bike and bounce it on the ground a few times to pick up on rattles that may indicate loose parts. Take a general look to see if there’s anything else that doesn’t seem right.
If anything is broken, missing or it doesn’t work, just switch the rental to another bike available in the Donkey Republic app. For any questions, you can call the Donkey Republic support line (phone numbers available in the app).