You do need the internet connection to end the rental. We understand that you might not always be connected to the Internet, especially when you are travelling. That's why we have a solution for you.
To end your rental without the Internet connection please lock the bike at an available Donkey Republic drop-off location. As soon as you connect to the Internet please follow the instructions. Go to your rentals and click on the bike you would like to return. At the bootom of the screen choose Return and End rental. The app will try to connect to the lock and indicate a connection error. In the new window select End without bike. You can finish the rental in either a drop-off location or you can place the pin manually to exactly indicate the location of the bike. Should the bike be not in an available Donkey Republic drop-off location you will be charged a 10 EUR relocation fee.
Please note, that you should do the following within the rental period.