What if I can't return the bike to the pick-up location?

Unless you have the Flex Drop-off option available, you need to return the bike to the pick-up location before your rental period expires.

If you're unable to return to the pick-up location, make sure you still lock the bike and tap END RENTAL in the app. Then please send us an email with the address/map where you left the bike. A screenshot with a pin on Google Maps would help us a lot.

Keep in mind that if you don't end the rental at the right location, you will be charged a relocation fee. Here is a list of the fees.

 

Related:

How do I end my rental?

Why do I need to end the rental?

Where do I leave the bike at the end of my rental?

What if I don't have internet connection when I end my rental?

What is Bike relocation fee?

 

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