How can I cancel my rental and get a refund via the app?

We charge your credit card once a booking is made.

You* can cancel your booking in the app anytime before you unlock the bike the first time. You will be fully refunded.

You may want to do that if there's something wrong with your bike or if you decided you want a different rental period or pickup location. After you cancel your booking, you can easily book a new bike with your preferred specifications.

See the screenshots below for details on how to cancel your booking in the Donkey app.

*If you're the organiser of a multiple booking, only you can cancel anybody else's booking.

What if you wish to cancel the rental after you unlock the bike? Read more here.

If you wish to know how to track a refund, read more here.


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