If you add bike theft insurance to your rental*, you minimise your liability in the case that the Donkey bike disappears during your ongoing rental.
If we learn that such a thing happened, we will send you an email with the details and wait 48 hours for you to reply with further information if needed. We'll need to get proof that the bike was locked at the time of the disappearance.
If the bike is missing for more than 7 days, we'll charge €30 (instead of the full replacement fee of €300) from your payment card, in order to compensate the Bike Owner.
If we later recover the bike, we will refund you the €30 fee.
*If you rent a bike via a local membership, the bike theft insurance is already included in the rental fee.