Bike theft insurance can only be added during the booking process via our mobile app. Once a booking is made, bike theft insurance can no longer be added to a booking.
When you add bike theft insurance to your rental, you minimise your liability in case a Donkey bike disappears during your ongoing rental.
If the bike is missing for more than 30 days, we'll charge 30 EUR (instead of the full replacement fee of 180 EUR) from your payment card, in order to compensate the Bike Owner.
Note that the insurance doesn't cover damage you inflict on the bike, harm to yourself or a 3rd party.
Here is the insurance cost per bike, per day, according to the country/currency.
|Great Britain||2 GBP|
|Euro zone||2 EUR|
|New Zealand||3 NZD|
|United States of America||2 USD|
Please note that if you rent a bike via a local membership, the bike theft insurance is already included in the rental fee.