When a bike does not have any ongoing rental, the bike should be at the hub.
Once we get the email from BO, we contact the rider for the bike location. That process is described here.
A. How does a BO report a missing bike
Read more here how to report it if it is not at the hub.
B. Charging a rider for the missing bike fee
We advise BO to allow some time to recover the bike. We send warnings to the rider within 4 weeks.
Read more here.
C. Payment to Bike owner
We make bike cost payment to Bike Owner upon 90 days after a bike is reported missing during a rental. The payment amount is subjected our Terms and Conditions.
The conditions for the rider to be liable for the fee is here. Outside an ongoing rental, it is the bike owner's responsibility to secure the bike. If a bike goes missing outside an ongoing rental and the previous rental had been ended with location and lock connection, there will be no payment made from Donkey Republic.
If we recover the bike more than 90 days after a bike is reported missing, we will invoice EUR 100 to the Bike Owner .
Effective as of 15 Aug 2017.