Regular relocation fee
If you're unable to return the bike to an available drop-off location indicated in the app, you will be charged a 10 EUR relocation fee.
The drop-off locations are marked in the App, together with number of bikes permitted to be dropped off in each one of them.
You will receive an email about this charge.
This fee is also applied if we recover a missing bike. This fee is to cover the vehicle transport and manpower cost needed to move the bike around the city.
Harm to third parties
If the bike(s) are returned in an illegal way that harms any third parties, or causes trouble with public authorities, the costs will be passed onto the Rider or Organiser.
Minimum cost in such cases is 50 EUR fee. If the costs exceed 50 EUR, they will be passed on to the organizer. For example, if the bike is removed by authorities due to not-permitted parking, or if Donkey Republic is fined due to such parking, these will constitute such fines.
Parking too far away from service area
If the bike(s) are returned more than 10km from closest drop-off location but less than 100km, the Rider or Organiser will be charged 50 EUR per bike for bike recovery.
If the bike(s) are returned more than 100km away from closest drop-off location, the case will be treated as a lost bike. Read Terms and Conditions for charges applied to Lost Bikes.