Regular relocation fee
If you're unable to return the bike to an available drop-off location indicated in the app, you will be charged relocation fee.
If the bike is further away from the next available hub, different fees apply. The exact amounts depend on where you are and the currency that is used in that region.
For additional distances, the Rider will be charged depending on the cost of the vehicle: (If the bike(s) are returned more than 50km away from closest drop-off location, the case will be treated as a lost bike. Read Terms and Conditions for charges applied to Lost Bikes.)
The drop-off locations are marked in the App, together with number of bikes permitted to be dropped off in each one of them.
You will receive an email about this charge.
This fee is also applied if we recover a missing bike. This fee is to cover the vehicle transport and manpower cost needed to move the bike around the city.
Harm to third parties
If the bike(s) are returned in an illegal way that harms any third parties, or cause trouble with public authorities, the costs will be passed onto the Rider or Organiser. For example, if the bike is removed by authorities due to not-permitted parking, or if Donkey Republic is fined due to such parking, these will constitute such fines.
What if a bike gets stolen during my rental?
How much does theft insurance cost?
How does a missing bike case processed?
How to report when a bike is missing?
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