How do I report a damaged bike?

Sometime you may find a bike damage and wish to report to us.

A. What can be covered

Generally we would make a compensation to you if the damages involves the following. We will need to review it case by case basis.

  1. bike frame
  2. wheels

Please email us at support@donkeyrepublic.com

Please include:

  1. The bike name
  2. When was the bike found ?
  3. When was the bike found ?
  4. What was the damage ?

 

B. What is not be covered

However the following are not included as we treat them as part of bike maintenance:

  1. Gear
  2. Brakes
  3. Seat / adjustment mechanism
  4. Pedal
  5. Bike lights
  6. Bike bell
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