Before you first unlock the bike, you can switch to another bike available at the pick-up location:
- If you are at the pick-up location, access the Rentals page in the app and tap on the bike you wish to change.
- Swipe the bottom section up.
- You should see a list of the bikes that are available for the switch. If there is no bike available, cancel the rental (you get a full refund) and rent another bike from another nearby pick-up location.
- If you can switch to a different bike, tap on the Switch button next to the bike that you wish to get.
- The newly assigned bike ID should now show at the top of the Rentals page.
Already unlocked your bike and want to change it? Read more here