How do I open or close a lock?

You can unlock a bike only through the Donkey Owner application

  1. Login in the Owner app and make sure you are into the fleet view, by selecting 'FLEET' at the bottom left of the screen.
  2. Make sure you are looking at the 'BIKES' and not the locks view
  3. Search or Scan for the bikes you would like to open. To search you can use the search bar, while to scan you just need to press the spiral/ radar icon on the top right of the screen. Once you find the bike, click on the bike name
  4. Once you are in the selected bike page, press the lock icon
  5. Choose the action you need the lock to do, 'Lock' or 'Unlock'

The ap will then connect to the lock. A new page will open and a loading bar will show you the progress of the unlock/ lock operation. Make sure you hold the smartphone as close as possible to the lock, especially if there are more locks in the surrounding area.







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