We completely understand that you sometimes would like to switch to another bike after you take a short ride with it.
We can always help you with that if there is available bike at the pick up location.
- Simply return the bike to the pick up location and call our support line. Then we can switch your bike over the phone.
- If there is no available bike at the pick up location, we will make a refund to you and you can book another bike at another location. Re-booking is easy since you have stored all the payment details in the mobile app so it is only a few taps away!