I unlocked the bike, but want to change it

If you already unlocked your bike but need to change it, call us. We can switch your bike to another one from the same pick-up location (so you'll need to get there to return your current bike and pick up the new one).

If there is no available bike at the pick-up location, we will make a refund to you and you can rent another bike from a different nearby location. Renting a new bike is easy since you have stored all the payment details in the mobile app so it is only a few taps away!

Related: 

How can I switch to another bike?

Can I change my rental details?

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