We completely understand that you sometimes would like to switch to another bike.
We can always help you with that if there is available bike at the pick up location.
Simply return the bike to the pick up location and call our support line.
Then we can switch your bike over the phone.
If there is no available bike at the pick up location, we will make a refund to you and you can book another bike at another location.
Re-booking is easy since you have stored all the payment details in the mobile app so it is only a few taps away!