How do I track a refund?

When a payment is made, you should see a transaction (a charging transaction) that states it is a payment to Donkey Republic.
Then if we make a refund to you, the refund on your statement should appear as "DONKEYREPUBLIC.COM" or as "Currency Cloud".
The amount, however should match the booking you made with us.
 
However sometimes a bank may process the refund as a reversal. This means that instead of showing a credit on the your bank statement the original charging transaction is removed. Our Payment Card Vendor also confirms this is a possible scenario where you no longer see it.

If you have further questions please also share a print of it with us for continued dialogue with the payment processor and the bank. 

 

Related: 

How can I cancel my rental and get a refund via the app?

How late can I cancel my bike rental ?

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk