What to do if your bike won't lock
If the lock is resisting or the app isn't responding, follow this escalation guide to troubleshoot the issue, end your rental, and report the problem to support if necessary.
🛠️ Mechanical Troubleshooting
Manual Force: Tap "Lock" in the app. When prompted, manually push the orange handle down.
The "Hidden" Reset Button: Some locks have a small button on the opposite side of the orange lever.
Press this button once.
Try pushing the orange handle down again.
Check for Obstructions: Ensure no wheel spokes are blocking the locking bolt from sliding across. If the wheel lock won’t engage, roll the bike slightly forward or backward a few millimeters to reposition the spokes, then try locking again.
📲 App & Bluetooth Troubleshooting
If the app seems "stuck" or won't trigger the lock:
The "Hard Reset" Method: * Turn Bluetooth OFF and close the app completely.
Try to push the orange handle down manually while the app is closed.
Re-sync: If it still won't stay down, turn Bluetooth ON, reopen the app, and tap "Lock" again.